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QUALITY IMPROVEMENT
In 1997 Governor Gary Locke issued Executive Order 97-03 on quality improvement. This requires state agencies to review how they might improve the quality and efficiency of their operations and services.
The Commission has made improving our investigative case processing and eliminating our loutstanding backlog a top priority. As recently as 1997, new complaints might wait up to 12-14 months for assignment to an investigator, and the backlog had reached 1700 cases.
Today, as a result of focused quality improvement initiatives, cases are assigned to an investigator within 5 days and the average length of an investigation is 6-8 months.
In response to these improvements, the Commission earned the Governor's Award for Service and Quality Improvement in November 1999! This was an exceptional honor - and it reflects the diligent efforts of our entire staff. For further details, please link to the "Governing for Results" portion of the Governor's Homepage.
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